Return Policy for AquaCure

Thank you for choosing AquaCure. We are committed to ensuring your satisfaction with our products. Please review our return and warranty policies below.

1-Year Return Policy

We offer a 1-year return policy for all AquaCure units. Customers may return their product within 365 days from the date of purchase for a refund. The refund will cover the full cost of the product, less a $200 USD restocking fee.

Return Process:

1. Contact our customer support team to initiate your return.
2. If applicable, we will provide a prepaid shipping label for your convenience.
3. Once we receive the unit, our team will inspect it within 24-48 hours to determine the condition and eligibility for a refund.
4. After the inspection, your refund will be processed.

Warranty Repairs

If your AquaCure unit experiences a malfunction that falls under our warranty coverage, we will:

• Provide you with a prepaid shipping label to return the product.
• Repair the unit at no cost and ship it back to you.

If the unit cannot be repaired, we will provide a replacement unit.

Non-Warranty Repairs

If your unit is damaged due to causes not covered by our warranty, we will still repair it free of charge. However, the customer is responsible for purchasing a shipping label to send the unit to us.

Non-Warranty Repair Process:

1. Contact customer support to describe the issue.
2. Purchase and send the unit using a shipping label.
3. Our team will repair the unit and return it to you free of charge.

Inspection Period

Please note that all returned units are subject to an inspection period of 24-48 hours upon receipt. This allows us to verify the condition of the product, diagnose any issues, and determine whether a repair or refund is applicable.

Contact Us

For any questions or to initiate a return or repair request, please contact our customer support team at 1.877.460.7837.

We appreciate your trust in AquaCure and are dedicated to ensuring a smooth and hassle-free return experience.